| ABOUT US |
SmithHavenParts.com
Main Office: 794 Jericho Turnpike St James, NY 11780
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| Phone: (877) 399-4845 |
| Fax: (631) 863-2020 |
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| POLICIES |
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Shipping Policy | | |
Return Policy | | |
Privacy Policy | | |
Terms & Conditions | | |
Fraud Policy |
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SHIPPING POLICY
Estimated Shipping: Shipping charges are estimated based on location and wieght. The minimum shipping expense will be $9.36. However, the freight amount will be the actual freight charged by the carrier. UPS, Fed-Ex or USPS.
NOTICE: DUE TO THE HIGH COST, DOCUMENTATION REQUIREMENTS, TIME & SECURITY CONCERNS... WE SHIP ONLY WITHIN THE UNITED STATES AND SELECT INTERNATIONAL DESTINATIONS.
Shipping by Our Truck ($5.50 or 10% of order, whichever is greater) is only available to addresses with 5 mile radius of our Parts Departments in St James, NY 11780. Someone must be available to accept & sign for delivery.
Lost or Damaged Items: The carrier is responsible for all items lost or damaged during shipping. You will need to fill out a damage/loss claim report with the carrier to be reimbursed. Please do not claim or return these items to us as we are not responsible for the reimbursement.
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RETURN POLICY
You have 10 days after receiving part. NO REFUNDS, CREDITS OR EXCHANGES ON SPECIAL ORDERS, ELECTRICAL OR PARTS WHICH HAVE BEEN INSTALLED.
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If the item is incorrect due to your error such as, looked up the wrong part, selected wrong option, or did not provide us with your VIN number during checkout. You may be subject to a 20% restocking fee. If the incorrect part is due to our error, we will resolve the issue immediately
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PRIVACY POLICY
We understand the importance of security for our customers. We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties.
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TERMS & CONDITIONS
The online catalog is to be used as a reference guide. And does not reflect the availability or stocking status of the items. Due to monthly manufacturer updates, They will occasionally discontinue or suppercede a part number, thus effecting a price change or availability. In such cases, you will be notified via email or phone before any charges will occur.
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FRAUD POLICY
We Aggressively Prosecute Credit Card Fraud:
We take fraud seriously. It is a crime to purchase products
using a false or stolen credit card, or false or stolen credit card numbers.
Further, it is a crime to misuse the charge back process to obtain a refund for
goods that you obtained fraudulently. Whether you are the victim, or the
perpetrator of fraud, be assured that we will actively pursue and prosecute
fraud offenders to the fullest extent of the law. We submit all fraudulent
orders, as well as the IP address used to perpetrate the fraud, to the United
States Federal Bureau of Investigation (FBI) and the United States Secret
Service for prosecution to the fullest extent of the law. In addition, we will
work with cardholders, credit card companies, and local authorities to pursue
fraud offenders.
Fraud offenders not only take advantage of online merchants
and consumers, but they also abuse the system the Internet community relies on
for its normal operation. This abuse will continue the trend of merchants either
refusing to sell products to those with free email services, mail drops, or
different ship-to addresses, or completely refusing to sell their products
online.
FBI -
http://www.ic3.gov/default.aspx
Secret Service -
http://www.secretservice.gov/ectf.shtml
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