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FAQ
Q.  I AM HAVING A PROBLEM FINDING A CERTAIN PART. WHAT SHOULD I DO?
    A 'LIVE' PARTS SPECIALIST IS READY TO ASSIST YOU. PLEASE CALL MON-FRI 8-5PM EST. CHRYSLER-JEEP-DODGE 631-724-7717, MAZDA 631-265-1558, MITSUBISHI & SATURN 631-724-7905.
Q.  WHY DO YOU NEED MY VEHICLE IDENTIFICATION NUMBER (V.I.N.)?
    THE V.I.N. IS VERY IMPORTANT IN HELPING OUR PARTS SPECIALISTS IN DETERMINGING THE CORRECT PART CHOICE. THE V.I.N. IS LOCATED ON YOUR REGISTRATION, INSURANCE DOCUMENT, OR ON THE DRIVERS SIDE DASH VIEWBLE THROUGH THE WINDSHIELD.
Q.  WHAT ARE THE PARTS DEPARTMENT HOURS OF OPERATION?
    WHILE THE WEBSITE IS AVAILABLE 24 HOURS PER DAY, OUR CHRYSLER, JEEP, DODGE & MAZDA PARTS DEPARTMENTS ARE STAFFED MONDAY TO SATURDAY FROM 8AM TO 5PM. MITSUBISHI & SATURN IS OPEN TO NOON ON SATURDAY.
Q.  I'VE SELECTED TO PICKUP MY ORDER. WHERE DO I GO?
    All Parts Departments are located on Jericho Turnpike in St. James, NY 11780. For Chrysler, Jeep & Dodge parts go to 794 Jericho Turnpike. For Mazda go to 501 Jericho Turnpike. For Mitsubishi & Saturn go to 827 JERICHO TURNPIKE
Q.  WILL I GET A CREDIT CARD RECEIPT WITH MY ORDER?
    YES. YOU WILL GET A CREDIT CARD RECEIPT AND AN INVOICE AS WELL
Q.  WHEN WILL MY ORDER SHIP?
    IN-STOCK ITEMS SHIP SAME DAY PROVIDED ORDER IS RECIEVED BY 1PM. SPECIAL ORDER ITEMS GENERALLY SHIP IN 3-5 BUSINESS DAYS. YOU WILL BE NOTIFIED IF ITEM(s)ARE NOT AVAILABLE, DISCONTINUED OR BACKORDERED.
Q.  CAN I STORE MY BILLING INFORMATION SO I DO NOT HAVE TO INPUT IT ON EVERY ORDER?
    YES. OUR SERVER IS SECURE. GO TO "YOUR ACCOUNT"... "GENERAL INFORMATION"... "BILLING INFORMATION". UPDATE YOUR INFORMATION. BE SURE TO LEAVE 'DO NOT STORE MY CREDIT CARD IN MY ACCOUNT' BOX UNCHECKED. SELECT 'ADD CARD'
Q.  CAN I ORDER PARTS ONLINE AND PICK THEM UP AT THE PARTS DEPARTMENT?
    Yes. Follow these steps: 1. Select your items & add to cart 2. Check out when ready 3. Pull down window at ESTIMATE SHIPPING 4. Select PICKUP AT PARTS DEPARTMENT 5. Continue check out
Q.  WHY DO YOUR PRICES DIFFER FROM THIS ONLINE SITE AND YOUR ACTUAL PARTS DEPARTMENTS?
    PRICES ARE DISCOUNTED ONLINE IN ORDER TO PROMOTE THE SITE... PLACE YOUR ORDERS ONLINE... CHOOSE TO PICKUP OR DELIVER... EITHER WAY YOU GET THE SAVINGS.

www.SMITHHAVENPARTS.com, the online division of Smith Haven Auto Group's Parts Departments of Saint James, New York.  We are located in Suffolk county Long Island and service Nassau, Queens, Brooklyn, Staten Island, Manhattan, NYC, the Bronx, the New York Tri State area, and beyond to the lower 48 United States & select International Destinations.

ORDERS MUST BE PLACED ONLINE LOWER  PROMOTIONAL INTERNET PRICING

Our goal is to be your primary online source for Chrysler Jeep Dodge Ram Mazda & Mitsubishi Parts & Accessories.  This online catalog has been designed to provide you with the information & tools necessary to research and/or purchase your automotive parts & accessories in a safe and secure environment from the comfort of your home, office, and at your convenience.

 GET STARTED FROM THE GREEN BAR ABOVE or SCROLL UP FOR SPECIALS

  For Live Support Please call respective store directly Mon. - Fri. 8am - 5pm (except Holidays).

EVERYONE ONE ENJOYS DEEP DISCOUNTS.  SHIPPING or IN-STORE PICKUP AVAILABLE 

Important Message for SATURN Customers:   We no longer sell Saturn parts.
 
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